Privacy Policy
At Tokyo PureClean, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
1. Information We Collect
We may collect the following types of information:
- Personal Information: Name, email address, phone number, mailing address, and other information you provide when contacting us or requesting our services.
- Service Information: Details about your cleaning requirements, property information, preferred cleaning schedules, and service history.
- Payment Information: Credit card details, billing address, and other financial information necessary for processing payments.
- Technical Information: IP address, browser type, operating system, device information, pages visited, time spent on our website, and other usage statistics.
- Marketing Preferences: Your preferences for receiving communications from us and your communication preferences.
2. How We Collect Information
We collect information through:
- Direct interactions when you provide information by filling out forms, contacting us, or signing up for our services.
- Automated technologies such as cookies, server logs, and similar technologies when you navigate our website.
- Third parties, such as business partners, analytics providers, or payment processors.
3. How We Use Your Information
We use your information for the following purposes:
- To provide and manage our cleaning services.
- To process and complete transactions.
- To communicate with you regarding your account, service updates, or responses to inquiries.
- To improve our website, services, and customer experience.
- To personalize your experience and provide content or offers tailored to your interests.
- To comply with legal obligations and enforce our terms of service.
- To protect the security and integrity of our business and website.
- To send marketing communications, if you have opted in to receive them.
4. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to collect information about your browsing activities and preferences. These technologies help us keep track of your interactions with our website and allow us to provide a more personalized experience.
We use the following types of cookies:
- Essential Cookies: Necessary for the website to function properly.
- Analytical/Performance Cookies: Help us understand how visitors interact with our website.
- Functionality Cookies: Allow the website to remember choices you make and provide enhanced features.
- Targeting Cookies: Record your visit to our website, the pages you visited, and the links you followed to make our advertising more relevant to your interests.
You can control and manage cookies in your browser settings. However, disabling certain cookies may limit your ability to use some features of our website.
5. Information Sharing and Disclosure
We may share your information with:
- Service Providers: Third-party vendors who provide services on our behalf, such as payment processing, data analysis, email delivery, and customer service.
- Business Partners: Trusted companies who provide complementary services or products.
- Legal Authorities: When required by law, court order, or governmental regulation.
- Business Transfers: In connection with a merger, acquisition, bankruptcy, or other sale of all or a portion of our assets.
We do not sell, rent, or lease your personal information to third parties without your consent.
6. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, accidental loss, alteration, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure, so we cannot guarantee absolute security.
7. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When determining how long to keep your information, we consider the amount, nature, and sensitivity of the information, the potential risk of harm from unauthorized use or disclosure, and the purposes for which we process the data.
8. Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information, including:
- The right to access and receive a copy of your personal information.
- The right to rectify or update your personal information.
- The right to request deletion of your personal information.
- The right to restrict or object to our processing of your personal information.
- The right to data portability.
- The right to withdraw consent at any time for processing based on consent.
To exercise any of these rights, please contact us using the information provided at the end of this policy.
9. Children's Privacy
Our services are not directed to individuals under the age of 16, and we do not knowingly collect personal information from children. If you believe that we have inadvertently collected information from a child, please contact us immediately, and we will take steps to delete the information as soon as possible.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a new "Last Updated" date. We encourage you to review this policy periodically to stay informed about our data practices.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
Tokyo PureClean
867-8 Kuwabara, Odawara City, Kanagawa Prefecture 250-0861
Email: privacy@trevalonridge.com
Phone: +81-26-244-88001
Last Updated: June 1, 2024